VIRTUAL MEDICAL ASSISTANT
Eligibility · prior auth · intake · recalls
PART-TIME OR FULL-TIMEVIRTUAL ASSISTANTS / PRACTICE OPERATIONS
Add capacity without adding another handoff to manage.
Trained virtual medical, executive, paralegal, inbound, and customer-support professionals working inside your systems and daily routines.
Discuss Roles
PART-TIME OR FULL-TIME · HIPAA-COMPLIANT WORKFLOWS · US PRACTICES
LIVE PRACTICE DESK / TUESDAYAMINA / LIVE
Every patient handoff, owned.
Calls, authorizations, follow-ups, and scheduling moving inside your systems.
08:42Tomorrow’s visits confirmedDONE
09:10Returning patient voicemailWORKING
10:00Missing insurance cardNEXT
11:30Prior auth follow-upSCHEDULED
01 / MATCH THE WORK, NOT A GENERIC TITLE
Start with the role your practice actually needs.
Each role is scoped around systems, hours, handoffs, and outcomes—not a vague list of admin tasks.
EXECUTIVE ASSISTANT
Calendar · inbox · reporting · coordination
PART-TIME OR FULL-TIMEPARALEGAL ASSISTANT
Matter intake · documents · client follow-up
PART-TIME OR FULL-TIMEINBOUND + CUSTOMER SUPPORT
Calls · chat · scheduling · service recovery
PART-TIME OR FULL-TIME02 / WORK INSIDE THE DAY
Your VA does not wait for a weekly task list.
Work is handled as the practice moves—before visits, between calls, and while payer deadlines are still recoverable.
TODAY’S PATIENT FLOW / OWNED WORK
8 AM9 AM10 AM11 AM12 PM1 PM
New patient intakeFORMS VERIFIED
Prior auth callUHC IN PROGRESS
Referral coordinationCARDIOLOGY SENT
Follow-up calls2 PATIENTS
INBOUND CALL / LIVE
ANSWERMaya Thompson
Returning a call about Friday’s appointment.
03 / CAPACITY THAT FITS
Add the hours you need. Keep one accountable owner.
Part-time
Focused support for a defined workstream, shift, or daily coverage window.
MONTHLY RETAINER / SCOPED HOURSFull-time
A dedicated operating role embedded into the practice’s full working day.
MONTHLY RETAINER / DEDICATED COVERAGESupport works when ownership is explicit.
You choose the role and capacity. We define the queue, escalation rules, coverage, and reporting around the actual work.
Set the clinical rules.
System access Clinical boundaries Priority rules Final approvals
15-minute workflow interviewWe run the operating work.
Role matching Training + SOP adoption Daily task coverage Escalation discipline
Part-time or full-timeSee what moved.
Named support person Visible work queue Coverage schedule Weekly operating summary
Weekly review + exceptionsA person in your systems. A team behind the person.
Your assigned VA is supported by documented workflows, coverage planning, and a VA Network escalation path—so the practice is not dependent on one individual.
HIPAA-TRAINED SUPPORT ROLE-BASED ACCESS US PRACTICE HOURS BACKUP COVERAGE NO LONG-TERM CONTRACT
WEEKLY PRACTICE DESKAMINA M. · ONLINE
PATIENT FOLLOW-UP42 completed3 need clinical input
PRIOR AUTHORIZATIONS11 submitted2 payer responses due
INBOUND COVERAGE96% answered4 calls routed
NEXT WEEKMonday schedule verified0 unassigned items
Not just a VA. A managed operating role.
Know who owns the work, who supervises it, and how coverage continues.
WHAT YOU RECEIVE
Role-matched assistant Documented daily queue Weekly progress summary Part-time or full-time coverage
SUPERVISION + TRUST
Named VA + supervisor HIPAA-trained operations Escalation path Backup coverage plan
ENGAGEMENT MODEL
Monthly retainer Part-time and full-time options No setup fee Scope confirmed during consultation.
